Template URL
Experience and evaluation information is sent to Solucx via a Link, through Query String in the URL. A transaction and an evaluation are created instantly.
How it works
The URL functionality allows the registration of customer data and experience, and the journey evaluation of the customer directly through a Link using Query String in the URL.
Link and URL format
The user is provided with the link (shortened or not) by email, sms, or another channel through which they can be redirected to the survey. By clicking on the link, the URL should bring the transaction information for the customer to evaluate their experience, and after the evaluation, the data will be sent to Solucx.
URL examples:
Note: the prefix
https://survey.solucx.com.brmay change depending on where the application is deployed
Upon entering the application, it queries the data of the completed transaction and shows a form to the user according to the brand's evaluation settings.
The user evaluates their experience and submits the evaluation.
URL Parameters
The URL functionality serves to allow registration directly through a Link via Query String in the URL. Through the Link, a transaction is created, and the survey is conducted based on the created transaction.
| Field | Description | Exemplo |
|---|---|---|
| client_id | Field with a unique customer ID from the company itself to establish a direct link in the export of reports | 3445667 |
| name | Required Customer/Consumer Name | Maria |
| Customer/Consumer Email | [email protected] | |
| phone | Customer/Consumer Phone with 10 or 11 digits | 11999990000 |
| phone2 | Second Customer/Consumer Phone with 10 or 11 digits | 11999991111 |
| cpf | Customer/Consumer CPF | 01234567890 |
| gender | Customer/Consumer Gender (M or F) | F |
| birth_date | Customer/Consumer Date of Birth - YYYY-mm-dd | 1980-12-31 |
| store_id | Field with the store ID from the company itself to establish a direct link in the export of reports. Must be registered in the system | 12332 |
| employee_id | Field with the ID of the employee involved in the sale from the company itself to establish a direct link in the export of reports; if not provided, a generic one will be assigned. | 3424342 |
| amount | Transaction amount | 87.20 |
| transaction_id | Field with a unique transaction ID from the company itself to establish a direct link in the export of reports. | 564425232 |
| rating | Rating to be marked in the evaluation, value from 0 to 10. | 10 |
| journey | Required Journey for which the survey will be conducted | atendimento |
| noCache | Disables survey Cache | 1 or 0 |
| lang | Defines the language to be used in the survey | en, es, or pt |
| Extra Fields | Other fields with information not provided above can be added as QueryString | param_CampoExtra= |
Observations
| Applicable in: | Not applicable in: |
|---|---|
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The definitions below can be understood as advantages and disadvantages depending on the context in which they will be applied.
- Quarantine, blacklist, and dispatch cycle settings are not carried out by Solucx in this form of integration
- Ideal for scenarios where customer and experience data will not be sent to Solucx beforehand, the URL (together with the Widget) are the most used integration methods to make the satisfaction survey available and already capture the other data at the same time