Glossary of terms commonly used in the context of integrations
Common Terminologies
| Term | Meaning |
|---|---|
| Transaction | Defines an action performed by the customer to meet a business need. For example: Data generated as a result of a sale or a consultation in a clinic. |
| Dispatch | The act of sending surveys configured on the SoluCX platform to the customer respondent via a specific channel. |
| Channel | The means by which the customer will be approached to answer a survey. E.g.: SMS, Email, WhatsApp, Facebook, etc. |
| Survey Response | The act performed by the customer when answering the questions sent in the survey. |
| Experience | A customer's response to a sent survey. |
| Survey | Survey to be sent to the customer. |
| Journey | Identifier used to allow the same customer to control different interaction flows for their surveys. E.g.: Sales journey in stores, E-commerce sales journey. |
| REST | REST API, also called RESTful API, is an application programming interface (API or web API) that complies with the constraints of the REST architectural style, allowing interaction with RESTful web services. REST stands for Representational State Transfer. This architecture was created by computer scientist Roy Fielding. |
| Widgets | Widgets are shortcuts that facilitate access to applications and tools on a given platform or device. |
| URL | Technically, it is an acronym used to identify a location. A URL is basically the virtual address of a page or website. The acronym comes from English and means "Uniform Resource Locator". |
| Link | Different from URL, but conceptually similar. Defines a connection from one point to another, a link is a reference to another document. Links can be text, hyperlinks, graphics, or images that, when clicked, direct to another online location (for example, a landing page or other site pages). |
| CSV | Basically, it is a structured file where data is separated by commas. It is the simplest format for data exchange between systems. |
| iFrame | Basically, the iFrame is a tag in an HTML document that enables the inclusion of another HTML document within the first. In other words, it allows, from an initial page, to open a section of any other page. For this, the HTML tag must contain information about how the content will be presented. With this feature, it is possible to load only a specific document from another site or even the entire site. When the iFrame is created on a page, it is as if it opens a new window to access another page, but within the original environment. |
| Cycles | The cycle defines the dispatch day. |